Shipping policy

This Shipping Policy explains how orders placed through dollophome.com are processed, shipped, and delivered. Our goal is to provide customers with transparent information regarding shipping timelines, delivery expectations, and order tracking.

By placing an order on our Website, you agree to the shipping terms outlined below.

Contact Information

If you have any questions related to shipping, delivery, or tracking information, you may contact our support team using the details below.

Email: support@dollophome.com
Phone: +44 7441 426665

Business Address:
120 Otley Rd
Harrogate HG2 0AG
United Kingdom

Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM (GMT)

Response time: 24–48 business hours. Emails received during weekends will be answered on the next business day.

Shipping Destinations

Dollophome currently ships to customers located in the following country:

• United Kingdom

Shipping availability may change depending on logistics operations and carrier coverage.

Shipping Costs

We currently provide free shipping on all orders. The price shown at checkout represents the total amount charged for the order unless otherwise specified during checkout.

Order Cut-Off Time

Orders placed before 2:00 PM (GMT) on business days are typically processed the same day. Orders placed after this time will be processed on the next business day.

Handling Time

Orders are typically processed within 1–2 business days (Monday–Friday) after payment confirmation. Handling time includes order verification, preparation for shipment, and coordination with the shipping carrier.

Orders are processed during business days only (Monday–Friday, excluding holidays).

Transit Time

Once an order has been shipped, the estimated delivery (transit) time is 7–14 business days (Monday–Friday) depending on the destination and carrier operations.

Delivery times are estimates and may vary depending on shipping carriers, logistics routing, weather conditions, or other factors beyond our control.

Total Delivery Time

The estimated total delivery time consists of the handling time and the transit time.

Handling time: 1–2 business days (Monday–Friday)
Transit time: 7–14 business days (Monday–Friday)

Estimated total delivery time: 8–16 business days (Monday–Friday).

Shipping & Delivery Details

Orders are shipped using tracked courier services selected according to destination and logistics availability.

Additional delivery information:

  • Shipping carriers may vary depending on routing requirements
  • Orders containing multiple items may arrive separately
  • Customers are responsible for entering accurate shipping and contact information during checkout

Incorrect or incomplete address information may result in shipping delays or failed delivery attempts.

Tracking Information

After an order is dispatched, customers may receive an email notification containing tracking details when available.

Tracking updates depend on the shipping carrier and may require some time to appear in the tracking system.

Customers can also check the status of their shipment through the Track Your Order page or by contacting our support team.

Customs, Import Fees & Taxes

Depending on local regulations and shipping destinations, some orders may be subject to customs procedures or additional import charges.

Any customs duties, taxes, or clearance fees imposed by local authorities remain the responsibility of the customer unless otherwise stated during checkout.

Delivery Issues

Delivered but Package Missing

If a shipment is marked as delivered but cannot be located, we recommend first checking:

  • nearby delivery locations
  • household members
  • neighbors
  • reception or parcel collection areas

If the package remains missing, please contact our support team within 7 days after the delivery confirmation date.

Delayed Deliveries

If your shipment exceeds the estimated delivery timeframe, please contact us so we can investigate the shipment status with the carrier.

While we will do our best to assist, delays caused by logistics providers or transportation networks may occasionally occur.

Incorrect or Missing Products

If you receive an incorrect item or notice that something is missing from your order, please contact us within 7 days after delivery.

To help us review the situation faster, please include:

  • your order number
  • photos of the received items if applicable

Our support team will review the case and provide an appropriate resolution.

Returns & Refunds

For full details regarding return eligibility, timelines, and refund procedures, please review our Return & Refund Policy available on the website.

Business Information

Dollophome

Business Address:
120 Otley Rd
Harrogate HG2 0AG
United Kingdom

Email: support@dollophome.com
Phone: +44 7441 426665

Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM (GMT)

Response time: 24–48 business hours. Emails received during weekends will be answered on the next business day.