Privacy policy

At Dollophome, protecting your personal information is important to us. This Privacy Policy explains what information may be collected when you visit dollophome.com, how that information is used, and the measures taken to protect it.

By using our Website, you agree to the practices outlined in this policy.

Information We Collect

When interacting with our Website, certain information may be collected either directly from you or automatically through your device and browser.

Information Provided by Customers

When placing an order, contacting support, or using our services, customers may provide information such as:

  • full name
  • billing and shipping address
  • email address
  • phone number
  • order details
  • payment-related information processed securely by third-party payment providers

Automatically Collected Information

Some technical information may be collected automatically while browsing the Website, including:

  • IP address
  • browser type
  • device information
  • website activity and page interactions
  • referral sources
  • cookies and similar tracking technologies

This information helps us improve website functionality, customer experience, and security.

Customer Support Communication

If you contact our support team, we may retain the information shared during those communications in order to assist with your request and improve customer service quality.

We do not knowingly collect personal information from children.

How Your Information Is Used

Information collected through the Website may be used for purposes including:

  • processing and delivering orders
  • verifying transactions
  • managing returns or refunds
  • responding to customer inquiries
  • improving website functionality and performance
  • detecting fraudulent or unauthorized activity
  • maintaining operational security

Marketing & Advertising

From time to time, customers may receive promotional emails or marketing communications where permitted by applicable laws.

Customers can unsubscribe from marketing communications at any time using the unsubscribe option included in the email.

Dollophome does not sell customer personal information to third parties.

Certain advertising and analytics providers may use cookies or similar technologies to measure website performance, analyze visitor activity, or improve advertising relevance.

Third-Party Services

To operate our store efficiently, certain information may be shared with trusted service providers involved in business operations.

These may include:

  • Shopify
  • payment gateways
  • delivery and logistics providers
  • fraud prevention services
  • analytics and advertising partners

These providers only process information when necessary to perform their services and are expected to maintain appropriate data protection standards.

Cookies & Tracking Technologies

Our Website uses cookies and related technologies to:

  • improve browsing experience
  • remember user preferences
  • analyze website traffic
  • support website functionality and advertising performance

Users may control or disable cookies through browser settings. Please note that some Website features may not function properly if cookies are disabled.

Data Retention & Security

Reasonable technical and organizational measures are implemented to help protect personal information against unauthorized access, misuse, or disclosure.

However, no method of internet transmission or electronic storage can be guaranteed as completely secure.

Personal information may be retained for as long as reasonably necessary to:

  • complete customer orders
  • provide support services
  • comply with legal obligations
  • resolve disputes
  • enforce store policies and agreements

Your Privacy Rights

Depending on your location and applicable laws, you may have rights regarding your personal information, including the right to:

  • request access to your data
  • request corrections to inaccurate information
  • request deletion of personal data
  • opt out of marketing communications

Requests related to personal information may be submitted using the contact information provided below.

Policy Updates

This Privacy Policy may occasionally be updated to reflect operational, legal, or regulatory changes.

Any updates will be published on this page together with a revised “Last Updated” date.

We encourage users to review this page periodically.

Contact Information

If you have questions regarding this Privacy Policy or how your information is handled, please contact us using the details below.

Dollophome

Business Address:
120 Otley Rd
Harrogate HG2 0AG
United Kingdom

Email: support@dollophome.com
Phone: +44 7441 426665

Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM (GMT)