Payment Policy
This Payment Policy explains the payment methods accepted on dollophome.com (“Website”, “we”, “us”, or “our”), operated under the name Dollophome.
By placing an order through our Website, customers agree to the payment conditions outlined below.
Accepted Payment Methods
We accept secure online payments through commonly used payment options, including:
• major credit and debit cards (Visa, MasterCard, American Express, Discover)
• PayPal
• Apple Pay
• Google Pay
Available payment methods may vary depending on your location, device, or browser configuration.
Payment Security
Customer payment security is important to us.
All transactions placed through the Website are processed using trusted third-party payment providers that apply industry-standard security measures and encrypted payment technology.
Dollophome does not directly store full payment card details on its servers.
Payment providers may operate in accordance with recognized payment security standards, including PCI DSS compliance requirements
Payment Processing
Payments are charged at the time the order is submitted.
Orders are processed only after payment authorization has been successfully completed.
If payment authorization fails or cannot be verified, the order may be delayed, cancelled, or rejected automatically.
Declined or Failed Payments
If your payment is declined or cannot be processed, you may wish to:
• verify that the billing information entered is correct
• ensure that sufficient funds are available
• contact your bank or card provider for additional information
• try an alternative payment method
If payment difficulties continue, please contact our support team.
Currency
Prices displayed on the Website may be shown in a selected currency depending on the store settings or checkout page.
The final payment amount will be displayed at checkout before completing the purchase.
Refunds and Chargebacks
Approved refunds are issued using the original payment method used during the purchase.
After a refund has been processed, it may take several business days for the funds to appear in your account, depending on your payment provider or financial institution.
For additional details regarding refund eligibility and return procedures, please refer to our Return & Refund Policy.
Billing Issues
If you experience problems related to payments, billing details, or transaction errors, please contact our customer support team so we can assist you.
Contact Information
Dollophome
Business Address:
120 Otley Rd
Harrogate HG2 0AG
United Kingdom
Email: support@dollophome.com
Phone: +44 7441 426665
Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM (GMT)